Terms and Conditions

INTRODUCTION

These General Conditions apply to all services and also to the complete or partial use of IT solutions developed or sold by TransConnector SA.

In principle, they govern relations between TransConnector, its Customers and Third Parties, save in express written exceptions. They annul and replace all verbal or written agreements that may have been made previously between the parties in this regard.

 

CLAUSE 1. DEFINITIONS

“TransConnector”: TransConnector SA, a company under Swiss law, the main corporate purpose of which is providing information technology services.

“Customer”: An individual person or legal entity contracting the services provided by TransConnector.

“Data”: all information of any nature whatsoever, particularly texts, translations, images, sounds, videos, etc. passing through information systems allowing the services provided by TransConnector to be used.

“Services”: All of the services provided by TransConnector.

“Information system”: data and programs under the influence of TransConnector

Third parties”: Any person or organisation recognised as independent that is not part of the regular personnel of TransConnector.

 

CLAUSE 2. SERVICES OF TransConnector

TransConnector provides services in the field of computing.

These services are principally: the development of applications and services associated with them.

The specific features of the different services are specified in the special contractual terms and technical descriptions.

 

CLAUSE 3. SPHERE OF OPERATION

TransConnector ensures that appropriate state-of-the-art support is provided for its information system under its sphere of influence. TransConnector corrects malfunctions that come under its sphere of influence, within an appropriate time limit, with the facilities which it reasonably has available.

Malfunctions, the cause of which is not found in its information system, may not be attributed to TransConnector and are for the account and are the responsibility of the Customer.

 

CLAUSE 4 . OBLIGATIONS OF THE CUSTOMER

  • Technological prerequisites

The Customer undertakes to use only the services of TransConnector in accordance with the recommended technological prerequisites.

  • Right of access

Rights of access to the Customer’s information system are the responsibility of the Customer. The Customer will be liable for all damage that may be caused to it, including damage by unauthorised third parties.

  • Security

The Customer takes state-of-the-art measures to prevent all unauthorised interference with its information systems including in particular the spread of computer viruses, worms, Trojan horses, logic bombs, etc.

  • Customer’s data

The Customer undertakes not to publish or transmit data which is contrary to law.

TransConnector may not be held liable for such data nor for data which the Customer receives or which Third Parties distribute or provide via the information systems.

 

CLAUSE 5. LICENCE

As a general rule, the user subscription of a software program from TransConnector enters into effect at the time the subscription is considered activated and/or paid.

  • Unless agreed otherwise, the activation subscription of software program is non-exclusive and is linked to the domain name (DNS / domainnameserveur.com).
  • Activation of the trial subscription of a software program from TransConnector is non-exclusive and time limited. At the end of the trial period, the activation of a commercial subscription linked to the domain name (DNS / domainnameserveur.com) is required.

TransConnector is entitled to prohibit the use of the software and/or its subscription, without giving notice and without indemnity, and may claim damages if necessary.

 

CLAUSE 6. BILLING AND TERMS OF PAYMENT

  • General

The full subscription is activating by an online payment.

  • Overdue payment

If payment is not made on time, the Customer is in default without the necessity of a reminder being sent to it.

If the Customer fails to pay, TransConnector reserves the right to stop supplying its services without notice and without indemnity.

  • Offsetting

Customers may not offset accounts receivable of TransConnector with counterclaims.

  • Annulment or suspension of payment

In the event of a request for a reimbursement, annulment or suspension of payment by the Customer, TransConnector reserves the right to suspend the services provided with immediate effect. The Customer is notified of the procedures for backing up, transferring, copying and erasing data. (Ref. ART. 7. BACKING UP, COPYING AND ERASING DATA)

 

ART. 7.            BACKING UP, COPYING AND ERASING DATA

The Customer assumes full responsibility for all consequences related with the content and management of the data.

The Customer is responsible for making a copy of all data transmitted via the Services of TransConnector. The Customer must ensure the integrity and availability of this copy at all times.

The Customer undertakes to back up all data, log data, statistical data and data generated or updated transmitted via the Services of TransConnector.

On the cancellation or termination of a Service provided by TransConnector, the Customer authorises the destruction of data irrespective of the prior non-recovery thereof.

 

CLAUSE 8. CHARGES

The scale of charges can be obtained from TransConnector, which reserves the right to alter them at any time.

 

CLAUSE 9. DATA TRANSMISSION

No assurance or guarantee will be given regarding availability, quality, operation, format, time taken or assistance for the transmission of data by the Customer and by Third Parties when using the services provided by TransConnector.

 

CLAUSE 10. SECURITY

TransConnector pays particular attention to security when developing its services. Nevertheless the Customer acknowledges that, despite the best efforts of TransConnector, its use of the most up-to-date technology and compliance with the security standards, it is impossible to guarantee absolute security and fault-free operation of the Services used.

TransConnector reserves the right to use other security features or to change the Customer’s user identification.

 

CLAUSE 11. LIABILITY OF TransConnector

However, TransConnector accepts no liability, insofar as permitted by law, particularly but not exclusively for malfunctions, the corruption and loss of data and for consequential damage or loss of earnings. TransConnector may only be held liable for gross negligence and deliberate misconduct. This provision on liability prevails over all other contractual terms. TransConnector accepts no liability for damages resulting from the inappropriate use of the services, in particular for damages due to failure by the Customer to observe the duty of care. TransConnector does not guarantee uninterrupted access, faultless operation, or the accuracy and integrity of the data uploaded or downloaded.

TransConnector accepts no liability for damages incurred by the Customer as a result of errors in transmission, corrupted data, disruptions, faults or unlawful intrusions in the information systems.

TransConnector reserves the right to interrupt the services at any time in the event of security related risks arising, and is under no obligation to explain the reasons for such interruption. TransConnector accepts no liability for damages caused by such interruptions.

In the event of gross negligence or wilful misconduct for which TransConnector is found to be liable, liability will be limited to a credit note equal to the amount invoiced in the last 12 months for the service with a causal link to the damages.

 

CLAUSE 12. FORCE MAJEURE

Events of force majeure are considered to be, apart from those normally accepted by the Jurisprudence of the Swiss Courts and Tribunals, in particular full or partial strikes within the company or external to it, lock-out, inclement weather, interruptions in means of transport or supply for any reason whatsoever, earthquake, fire, storm, flood, water damage, government or legal restrictions, interruption of telecommunications networks, power outages, the appearance of viruses and other cases beyond the control of the parties preventing the normal execution of the Services.

In the cases listed above, the obligations hereof will be suspended.

 

CLAUSE 13. CONFIDENTIALITY

TransConnector will ensure that the information which has been entrusted to it by the Customer or a Third Party will be preserved. It will be considered as confidential and treated with discretion.

However, the Customer and the Third Party undertake to keep a copy of all documents (content, specifications, technical descriptions, plans…) entrusted to TransConnector.

 

CLAUSE 14. DATA PROTECTION

TransConnector undertakes to treat the data of its Customers with care and to comply with the legal regulations on personal data protection.

TransConnector only inputs, records and processes the data required to fulfil its contractual obligations, manage customer relations, guarantee high quality services, make use of subscription, and for billing.

The Customer authorises TransConnector to process its identification data to enable it to provide an optimum service and to inform it of the current offers of TransConnector.

However absolute protection against interference or eavesdropping by third parties cannot be guaranteed. Consequently, TransConnector accepts no liability for such interference.

 

CLAUSE 15. INTELLECTUAL PROPERTY

TransConnector grants the Customer, for the duration of the contracts or subscriptions, a non-transferable and non-exclusive right to use the services and products provided under the terms of these General Conditions and other contractual provisions. All intellectual property rights remain in the ownership of TransConnector or the subscriber.

 

CLAUSE 16. AMENDMENTS TO THE GENERAL CONDITIONS

TransConnector reserves the right to adapt its services, its prices and these General Conditions at any time.

In the event of a change in tax rates (VAT in particular), TransConnector will be authorised to adapt its rates accordingly. In this case, the Customer will have no right to early termination.

 

CLAUSE 17. RECOURSE TO THIRD PARTIES

To meet its contractual commitments, TransConnector may make use of Third Parties at any time.

 

CLAUSE 18. TRANSLATIONS

If the General Conditions are translated into other languages, the French version will prevail.

 

CLAUSE 19. JURISDICTION AND APPLICABLE LAW

These General Conditions are subject to Swiss law.

Failing an amicable settlement notified by one of the parties to the other, all disputes will be brought before the competent Court of Geneva.

 

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